{"id":4466,"date":"2024-04-19T09:54:06","date_gmt":"2024-04-19T09:54:06","guid":{"rendered":"https:\/\/staging.azafinance.com\/?page_id=4466"},"modified":"2024-04-25T11:16:12","modified_gmt":"2024-04-25T11:16:12","slug":"complaints-form","status":"publish","type":"page","link":"https:\/\/azafinance.com\/complaints-form\/","title":{"rendered":"Complaints form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4466\" class=\"elementor elementor-4466\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bd2e5b custom-contact-image e-flex e-con-boxed e-con e-parent\" data-id=\"0bd2e5b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c3164b e-con-full complaint-form e-flex e-con e-child\" data-id=\"6c3164b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c24b642 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"c24b642\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e2340e elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"0e2340e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Please use this form to tell us about your complaint. For information on what types of complaint we can consider see our webpage.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7480a57 elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"7480a57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">The Complaints Handling process is prepared in accordance with the requirements set out in the Dispute Resolution Complaints Sourcebook issued by the Financial Conduct Authority (FCA) together with AZA Finance\u2019s Customer Complaint\u2019s Policy and Procedure. To find out more about how and why we use personal information as part of our complaints handling process and who to contact if you have any queries, please see our <a class=\"custom-link\" href=\"https:\/\/staging.azafinance.com\/privacy-policy\/\">privacy notice<\/a>, as contained on our website.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08afaae e-con-full custom-form-section e-flex e-con e-child\" data-id=\"08afaae\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3de317 elementor-widget elementor-widget-wpforms\" data-id=\"c3de317\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpforms.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style id=\"wpforms-css-vars-elementor-widget-c3de317\">\n\t\t\t\t.elementor-widget-wpforms.elementor-element-c3de317 {\n\t\t\t\t--wpforms-field-border-radius: 4px;\n--wpforms-field-border-color: #7F7F7F;\n--wpforms-field-border-color-spare: #7F7F7F;\n--wpforms-label-color: #333333;\n--wpforms-button-background-color: #007875;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-4463\"><form id=\"wpforms-form-4463\" class=\"wpforms-validate wpforms-form\" data-formid=\"4463\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/wp-json\/wp\/v2\/pages\/4466\" data-token=\"af9c64590d692c1ddb650b7103399fee\" data-token-time=\"1772708081\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-4463-field_29-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"29\"><div id=\"wpforms-4463-field_29\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-4463-field_29-error\"><h4>Send a complaint<\/h4>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-4463-field_39-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"39\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_39\">Title <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-4463-field_39\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][39]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Please choose an option<\/option><option value=\"Mr\"  class=\"choice-1 depth-1\"  >Mr<\/option><option value=\"Ms\"  class=\"choice-2 depth-1\"  >Ms<\/option><option value=\"Miss\"  class=\"choice-3 depth-1\"  >Miss<\/option><option value=\"Mrs\"  class=\"choice-4 depth-1\"  >Mrs<\/option><\/select><\/div><div id=\"wpforms-4463-field_15-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_15\">First name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4463-field_15\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][15]\" placeholder=\"Enter your first name\" aria-errormessage=\"wpforms-4463-field_15-error\" required><\/div><div id=\"wpforms-4463-field_16-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_16\">Last name <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4463-field_16\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][16]\" placeholder=\"Enter your last name\" aria-errormessage=\"wpforms-4463-field_16-error\" required><\/div><div id=\"wpforms-4463-field_18-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"18\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_18\">Address <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4463-field_18\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][18]\" placeholder=\"Enter your address\" aria-errormessage=\"wpforms-4463-field_18-error\" required><\/div><div id=\"wpforms-4463-field_19-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"19\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_19\">Address line 2 <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4463-field_19\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][19]\" placeholder=\"Enter your address\" aria-errormessage=\"wpforms-4463-field_19-error\" required><\/div><div id=\"wpforms-4463-field_20-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"20\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_20\">Post code <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4463-field_20\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][20]\" placeholder=\"Enter your post code\" aria-errormessage=\"wpforms-4463-field_20-error\" required><\/div><div id=\"wpforms-4463-field_21-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"21\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_21\">Email address <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-4463-field_21\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][21]\" placeholder=\"Enter your email address\" spellcheck=\"false\" aria-errormessage=\"wpforms-4463-field_21-error\" required><\/div><div id=\"wpforms-4463-field_22-container\" class=\"wpforms-field wpforms-field-phone\" data-field-id=\"22\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_22\">Phone <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-4463-field_22\" class=\"wpforms-field-large wpforms-field-required wpforms-smart-phone-field\" data-rule-smart-phone-field=\"true\" name=\"wpforms[fields][22]\" placeholder=\"Enter your phone number\" aria-label=\"Phone\" aria-errormessage=\"wpforms-4463-field_22-error\" required><\/div><div id=\"wpforms-4463-field_40-container\" class=\"wpforms-field wpforms-field-select wpforms-field-select-style-classic\" data-field-id=\"40\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_40\">Preferred method of contact <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><select id=\"wpforms-4463-field_40\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][40]\" required=\"required\"><option value=\"\" class=\"placeholder\" disabled  selected='selected'>Please choose an option<\/option><option value=\"Email\"  class=\"choice-1 depth-1\"  >Email<\/option><option value=\"Phone\"  class=\"choice-2 depth-1\"  >Phone<\/option><\/select><\/div><div id=\"wpforms-4463-field_26-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"26\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_26\">Customer Account\/ID <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-4463-field_26\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][26]\" placeholder=\"Enter your customer account\/ID\" aria-errormessage=\"wpforms-4463-field_26-error\" required><\/div><div id=\"wpforms-4463-field_28-container\" class=\"wpforms-field wpforms-field-content\" data-field-id=\"28\"><div id=\"wpforms-4463-field_28\" class=\"wpforms-field-medium wpforms-field-row\" aria-errormessage=\"wpforms-4463-field_28-error\"><h4>About your complaint<\/h4>\n<div class=\"wpforms-field-content-display-frontend-clear\"><\/div><\/div><\/div><div id=\"wpforms-4463-field_30-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"30\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_30\">Date when issue arose <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-4463-field_30\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-large\" data-date-format=\"d\/m\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][30][date]\" placeholder=\"DD\/MM\/YYYY\" aria-errormessage=\"wpforms-4463-field_30-error\" required><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-4463-field_31-container\" class=\"wpforms-field wpforms-field-date-time\" data-field-id=\"31\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_31\">Date when you become aware of the circumstances giving raise to your complaint <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><div class=\"wpforms-datepicker-wrap\"><input type=\"text\" id=\"wpforms-4463-field_31\" class=\"wpforms-field-date-time-date wpforms-datepicker wpforms-field-required wpforms-field-large\" data-date-format=\"d\/m\/Y\" data-disable-past-dates=\"0\" data-input=\"true\" name=\"wpforms[fields][31][date]\" placeholder=\"DD\/MM\/YYYY\" aria-errormessage=\"wpforms-4463-field_31-error\" required><a title=\"Clear Date\" data-clear role=\"button\" tabindex=\"0\" class=\"wpforms-datepicker-clear\" aria-label=\"Clear Date\" style=\"display:none;\"><\/a><\/div><\/div><div id=\"wpforms-4463-field_38-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"38\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_38\">Transaction ID\/Number (if applicable)<\/label><input type=\"text\" id=\"wpforms-4463-field_38\" class=\"wpforms-field-large\" name=\"wpforms[fields][38]\" placeholder=\"Enter your Transaction ID\/Number\" aria-errormessage=\"wpforms-4463-field_38-error\" ><\/div><div id=\"wpforms-4463-field_34-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"34\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_34\">Tell us about your your complaint. What happened? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-4463-field_34\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][34]\" placeholder=\"Filler text\" aria-errormessage=\"wpforms-4463-field_34-error\" required><\/textarea><\/div><div id=\"wpforms-4463-field_35-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"35\"><label class=\"wpforms-field-label\" for=\"wpforms-4463-field_35\">How would you like to put things right? <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-4463-field_35\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][35]\" placeholder=\"Filler text\" aria-errormessage=\"wpforms-4463-field_35-error\" required><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha wpforms-is-recaptcha-type-v3\" ><input type=\"hidden\" name=\"wpforms[recaptcha]\" value=\"\"><\/div><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"4463\"><input type=\"hidden\" name=\"page_title\" value=\"\"><input type=\"hidden\" name=\"page_url\" value=\"https:\/\/azafinance.com\/wp-json\/wp\/v2\/pages\/4466\"><input type=\"hidden\" name=\"url_referer\" value=\"http:\/\/azafinance.com\/complaints-form\/\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-4463\" class=\"wpforms-submit\" data-alt-text=\"Submiting...\" data-submit-text=\"Submit my details\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit my details<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Please use this form to tell us about your complaint. For information on what types of complaint we can consider see our webpage. The Complaints Handling process is prepared in accordance with the requirements set out in the Dispute Resolution Complaints Sourcebook issued by the Financial Conduct Authority (FCA) together with AZA Finance\u2019s Customer [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4466","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/azafinance.com\/wp-json\/wp\/v2\/pages\/4466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/azafinance.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/azafinance.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/azafinance.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/azafinance.com\/wp-json\/wp\/v2\/comments?post=4466"}],"version-history":[{"count":0,"href":"https:\/\/azafinance.com\/wp-json\/wp\/v2\/pages\/4466\/revisions"}],"wp:attachment":[{"href":"https:\/\/azafinance.com\/wp-json\/wp\/v2\/media?parent=4466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}